We are recruiting an experienced Housing Complaints and Enquiries Officer to support the London local authority. You will provide a comprehensive, resident-focused complaint-handling and resolution service, primarily manage Stage 1 housing disrepair complaints, while also supporting wider housing complaints, enquiries, Members’ Enquiries, Freedom of Information requests, and Subject Access Requests.

Key Responsibilities

• Investigate and resolve Stage 1 Housing Management and Assets complaints, with a particular focus on housing disrepair.
• Work closely with contractors, internal teams and partner organisations to establish facts, progress actions and secure satisfactory outcomes for residents.
• Draft clear, accurate and timely formal complaint responses in plain English.
• Manage escalated and complex customer issues with professionalism, empathy and sound judgement.
• Respond consistently to Members’ Enquiries, Freedom of Information requests and Subject Access Requests.
• Gather, collate and analyse case information to determine whether policies and procedures have been followed correctly.
• Provide advice and recommendations based on current housing, legal and regulatory requirements.
• Maintain accurate case records and support the development and improvement of relevant systems, procedures and service standards.

About You

• Experience handling customer complaints in housing, local government, social housing, repairs, assets or a comparable regulated environment.
• Strong investigative and information-gathering skills, including confidence conducting unscripted telephone conversations.
• Excellent written communication skills and experience producing formal responses on complex or sensitive matters.
• Ability to manage a demanding caseload, prioritise deadlines and adapt to changing requirements.
• Strong relationship-building, influencing, negotiation and stakeholder management skills.
• Ability to work independently and collaboratively with residents, colleagues, contractors and partners.
• Good working knowledge of Microsoft Office and case management systems.
• Understanding of the responsibilities of social housing landlords and relevant housing legislation or regulation is desirable.

What’s on Offer

• Competitive rate of £32.83 per hour through an umbrella company.
• Hybrid working arrangement with four days working remotely.
• Opportunity to contribute to a high-profile resident complaints service within a London local authority.
• Full-time assignment of 36 hours per week.

Apply Now

If you are an experienced Housing Complaints Officer, Housing Disrepair Officer or Customer Resolution Officer with strong investigation and complaint-writing skills, please apply with an up-to-date CV. Early applications are encouraged.

DBHRSolutions is acting as the employment agency for this vacancy. We are committed to equality, diversity and inclusion, and welcome applications from all suitably qualified candidates.

We are recruiting an experienced Executive Support Manager to provide high-level strategic and administrative support to a senior leadership team within a London local authority. You will act as a trusted partner to an Executive Director, manage two Executive Support Officers, and help ensure the directorate is organised, well-briefed, and focused on its priorities.

Key Responsibilities

• Provide proactive, high-quality support and advice to an Executive Director.
• Line manage and develop two Executive Support Officers.
• Manage diaries, workloads, meetings, reports, briefings and forward plans.
• Draft clear communications for senior officers, councillors, partners, staff and residents.
• Coordinate cross-directorate information, committee reporting and follow-up actions.
• Lead or support multidisciplinary projects and monitor delivery against deadlines.
• Oversee responses to council questions, complaints, casework, member enquiries and Freedom of Information requests.
• Build effective relationships with elected members, senior leaders, public-sector partners and community stakeholders.

About You

• Proven experience supporting executive directors, senior leadership teams or comparable senior stakeholders.
• Strong line-management, organisation and prioritisation skills.
• Excellent written communication, with experience producing reports, briefings and formal correspondence.
• Confidence handling complex and sensitive information with discretion.
• Ability to coordinate competing deadlines and follow actions through to completion.
• Strong relationship-building skills across multidisciplinary and external stakeholder groups.
• Local government or wider public-sector experience is highly desirable.

Why Apply?

• Competitive rate of £33.92 per hour through an Umbrella company.
• High-profile assignment supporting senior local-government leadership.
• Hybrid working with three office days per week.
• Opportunity to lead a small executive support team and influence directorate delivery.

Apply Today

Submit your CV as soon as possible, clearly demonstrating your senior executive support, line-management and public-sector experience. Early applications are encouraged due to the proposed start date.

DBHRSolutions is acting as the employment agency for this vacancy. We are committed to equality, diversity and inclusion, and welcome applications from all suitably qualified candidates.

Role Details

• Contract: Temporary, 26 weeks
• Proposed start: 28 September 2026
• Expected end: 31 March 2027
• Working pattern: Hybrid and flexible; Thursday is the designated office day
• Location: Bromley, Kent

Key Responsibilities

• Process placement, commissioning, accounts payable and accounts receivable transactions in line with financial regulations and audit requirements.
• Check funding authorisations, contract terms and supporting records before approving invoices for payment.
• Maintain accurate invoice logs and monitor progress across Adult and Children’s Social Care placements.
• Investigate discrepancies, resolve payment queries and liaise professionally with providers and internal teams.
• Prepare regular budget monitoring reports and information to support financial forecasting.
• Assist with year-end accounts, including identifying creditors and accruals.
• Provide effective administrative support to Finance and Placement Team Leaders.

About You

• Previous experience in finance administration, invoice processing, accounts payable or a similar high-volume support role.
• Strong Microsoft Excel skills and confidence working with financial data.
• Excellent accuracy, organisation and attention to detail under pressure.
• Ability to prioritise workloads, meet deadlines and use initiative to solve problems.
• Clear written and verbal communication skills when dealing with providers and colleagues.
• Knowledge of local authority finance procedures or social care placements is advantageous.
• Experience using Controcc is desirable.

Why Apply?

• Competitive rate of £153.67 per day Umbrella.
• Flexible hybrid working arrangement.
• Opportunity to contribute to essential public services in a varied finance support position.
• Supportive team environment with scope to strengthen local authority finance experience.

Apply Now

If you have strong Excel skills, proven invoice-processing experience and the ability to thrive in a fast-paced environment, submit your CV today for immediate consideration. Please quote reference DBHRSOR114394.

DBHRSolutions is acting as the employment agency for this vacancy. We are committed to equality, diversity and inclusion, and welcome applications from all suitably qualified candidates.

Role at a Glance

• Location: Lambeth, London
• Contract: Temporary, 13 weeks
• Dates: 2 November 2026 to 31 January 2027
• Hours: 35 per week
• Rate: £26.77 per hour Umbrella
• Working pattern: Flexible hybrid working, with an expected 1–2 office days where required

What You'll Be Doing

• Take ownership of a varied housing litigation caseload, with a focus on rent arrears and warrant applications.
• Drive cases forward efficiently and help clear priority backlogs.
• Keep case trackers and records accurate, current and easy for clients to follow.
• Work closely with fee earners on disrepair, tenancy, unauthorised occupant and nuisance matters.
• Draft clear correspondence and help issue court proceedings.
• Prepare high-quality hearing bundles and support document disclosure.
• Coordinate with counsel and manage case-related invoices and administration.

What You'll Bring

• Essential previous experience in a legal or paralegal role.
• Ideally, hands-on experience in housing litigation, rent-arrears recovery, warrant applications or related public-sector casework.
• The confidence to manage competing priorities and a busy caseload with minimal supervision.
• Excellent drafting, organisation, record-keeping and stakeholder communication skills.
• A CILEX qualification, or progress towards one, would be an advantage.

What's in It for You?

• Make an immediate, measurable difference to priority housing cases.
• Build valuable experience across housing litigation, disrepair and tenancy work.
• Join an established legal team where your contribution will be visible and valued.
• Enjoy the flexibility of hybrid working, with only 1–2 office days where required.

Ready to make an impact? Apply today with your up-to-date CV, highlighting your housing litigation, rent-arrears or warrant-application experience. This role is expected to attract strong interest, so we recommend applying early.

DBHRSolutions is acting as the employment agency for this vacancy. We are committed to equality, diversity and inclusion, and welcome applications from all suitably qualified candidates.

We are recruiting an experienced Administrator to support the Safeguarding and Quality Assurance Team within Worcestershire Children First. You will provide accurate, confidential administrative support before, during and after Child Protection Conferences, Looked After Children Reviews and Position of Trust meetings.

Key Responsibilities

• Prepare documents and provide administrative support for safeguarding meetings.
• Take accurate minutes in multi-agency settings and distribute records promptly.
• Arrange meetings, venues, invitations and supporting information when required.
• Maintain confidential records and ensure information is accurate and up to date.
• Manage competing priorities while meeting demanding deadlines.
• Communicate professionally with colleagues, partner agencies and other stakeholders.

About You

• Experienced administrator with strong organisation and time-management skills.
• Accurate, fast touch-typist with proven minute-taking ability.
• Excellent written and verbal communication skills.
• Confident using Microsoft Office and digital systems; comfortable developing AI skills.
• Emotionally resilient, discreet and able to work accurately in a fast-paced environment.
• Reliable, adaptable and effective both independently and within a team.
• Access to a car and willingness to travel across Worcestershire.

Assignment Details

• Location: Worcester, with travel around the county.
• On-site requirement: Two days per week at a conference venue.
• Pay: £12.71 per hour, PAYE.
• Working hours: 9:00 am–5:30 pm, Monday to Friday.

Apply Now

If you are a highly organised Administrator who can produce accurate minutes and handle sensitive information with professionalism, apply today with your up-to-date CV. We will arrange applications and interviews as soon as we identify suitable candidates.

DBHRSolutions is acting as the employment Agency for this vacancy. We are committed to equality, diversity and inclusion, and welcome applications from all suitably qualified candidates.

DBHRS Ltd is looking for experienced Assessment and Enablement Officers to support a Local Authority Adult Social Care service on a temporary basis. You will review care and support arrangements, work with residents and partners, and make clear recommendations that promote independence, wellbeing and positive outcomes.

Key Responsibilities

• Review Adult Social Care support arrangements.
• Check that care packages meet eligible needs and outcomes.
• Use strengths-based, person-centred practice.
• Assess changes in needs, risks, circumstances and wellbeing.
• Work with residents, families, advocates, providers and partner agencies.
• Apply the Care Act 2014, Mental Capacity Act 2005 and safeguarding principles.
• Challenge support arrangements where better options may be available.
• Produce clear review documentation, assessments and recommendations.
• Identify themes and opportunities for service improvement.

About You

• Experience working with adults with learning disabilities, mental health needs and physical disabilities.
• Experience reviewing Adult Social Care packages.
• Good knowledge of the Care Act, Mental Capacity Act, safeguarding and strengths-based practice.
• Experience across supported living, home care, residential care or community services.
• Confident completing assessments, reviews, risk assessments and support plans.
• Strong professional judgement and evidence-based decision-making.
• Excellent communication and relationship-building skills.
• Well organised, with the ability to manage a varied workload.
• Committed to independence, wellbeing, choice and control.

Why Apply?

• Hybrid working.
• Competitive temporary rate.
• Meaningful work supporting adults and carers.
• Supportive Adult Social Care environment.

Apply Now

Apply now with your CV for immediate consideration. Please apply as soon as possible, as applications may close once we identify a suitable candidate.

DBHRSolutions is acting as the employment agency for this vacancy. We are committed to equality, diversity and inclusion, and welcome applications from all suitably qualified candidates.

Quality Assurance Manager to support an Adult Social Care Practice Assurance Team. Lead the annual quality assurance programme, turn audit findings into practical improvements and provide clear recommendations to senior leaders.

Key Responsibilities

• Lead case-file audits, practice reviews and observations.
• Analyse data, identify risks and report improvement priorities.
• Evaluate social work practice against agreed quality standards.
• Manage quality-improvement projects from planning to closure.
• Support safeguarding, training and reflective learning.

About You

• Qualified social worker with current Social Work England registration.
• Strong management experience in Adult Social Care, quality assurance or practice improvement.
• Sound knowledge of the Care Act 2014, the Mental Capacity Act and adult safeguarding.
• Proven audit, reporting, policy-review and project-management skills.
• Confident communicator able to influence leaders and frontline teams.

Contract Details

• Location: Bromley, Kent, BR1 1AS
• Pay: £38.06 per hour, Umbrella
• Hours: 36 per week
• Contract: 28 September–20 December 2026
• Hybrid: Minimum two office days per week

Apply Today

Ready to make an impact? Apply now with your up-to-date CV. Please apply as soon as possible, as applications may close once we identify a suitable candidate.

DBHRSolutions is acting as the employment agency for this vacancy. We are committed to equality, diversity and inclusion, and welcome applications from all suitably qualified candidates.