Our local government clients in Enfield, Greater London, seek a Business Support Officer. We are looking for a highly organised, efficient and motivated individual to provide support to the Director of Children's Services Transformation and be part of the Executive Support Team in the People Department. 

Responsibilities

You will be responsible for providing efficient administrative support across the team and project support to the Director. This is a busy office, and you will be part of a team responsible for keeping it running smoothly.

Qualifications – Essential

• GCSE Grade (or equivalent) in English Language and Mathematics.
• NVQ level 4 qualification or equivalent experience
• Advanced – Microsoft Office (Word, Excel, Outlook), social media and CRM.

Criteria for Shortlisting 

• Excellent administrative and organisational skills, who can work under pressure, be adept at managing their own workload, and use their own initiative.
• Excellent communication skills
• Ability to manage and prioritise busy workloads
• Able to handle sensitive information, maintaining confidentiality
• Practical knowledge of Microsoft Office Suite, email, produce documents, use spreadsheets and produce presentations and other materials.
• Working in an administrative role as part of a team.
• Maintaining accurate databases and records using computerised systems.
• Composing written documentation and reports that are well presented and structured, and use clear language
• Organising and prioritising work to meet deadlines in a busy environment.
• Customer-focused and committed to the delivery of high-quality professional services.
• Able to work collaboratively as part of a team to ensure service objectives are met.
• Ability to work quickly, accurately and flexibly under pressure whilst ensuring attention to detail.
• Well organised, with an ability to work on own initiative as well as plan, prioritise and meet deadlines.
• Ability to understand, assimilate, interpret, present and communicate written and numerical information.
• Effective written and oral communication skills, including note-taking, letter-writing and presentation skills.
• Numerate with the ability to understand, manipulate and analyse data.
• IT skills sufficient to produce clear written reports, spreadsheets, presentations and other documents,
• Office-based Monday - Thursday to enable the candidate to learn the role alongside members of the team

Compliance Requirements

• 5 Years References
• Enhanced DBS
• Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process.

Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace. 

We're looking for a Kitchen Assistant for a local government client in Enfield, Greater London. The successful candidate will be responsible for completing tasks as requested, adhering to menus, and ensuring that food is of good quality, presented attractively, and served at appropriate times and in proper portion sizes. Duties include preparing vegetables and performing simple food preparations as needed; washing pans, utensils, crockery, and cutlery; and cleaning catering equipment, surfaces, and storage areas in accordance with the cleaning schedule. The role also involves undertaking general dining room duties as required.

What is the day-to-day of the role:

• Serve meals under the direction of the Caterer and support the preparation of a flexible snack service.
• Notify the Caterer of any equipment defects and ensure that repairs are carried out.
• Order stock in the absence of the Caterer.
• Experience in preparing and cooking food.
• Awareness of procedures related to the cleanliness and storage of food, including food rotation.
• Experience in catering or the service industry and familiarity with Food Hygiene Regulations.
•  To be able to communicate at a reasonable level
•  To be able to complete simple forms and read basic instructions in English
•  To have received an introduction to Food Hygiene training
•  Needs verified photo ID.
• Health & Safety Training
• Must have experience in catering or the service industry and have knowledge of Food Hygiene Regulations.
•  Must be well-presented and maintain high standards of personal hygiene. 
• Must have undergone pre-employment health screening.
• Must be in good health - No skin or joint complaints that may be aggravated by kitchen work.
• Presentation - must maintain high standards of personal hygiene, with no jewellery or nail polish permitted
• Must possess overall, headgear, and sensible shoes with non-slip soles, essential.

Qualification – Essential

• GCSES or equivalent to include Maths and English
• Level 3 Food and Hygiene Certificate, along with any other relevant qualifications for the job role.
• Basic knowledge of Microsoft Office (Word, Excel, Outlook) and social media

Essential Compliance Requirements

• 5 years' reference, including current employment
• Enhanced DBS with barring list checks
• Willing to engage in the mandatory pre-screening application process.

Diamond Blaque Group, a leading public-sector provider, is acting as the employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace. 

• Previous experience as a Chef or Cook, preferably within a care, children’s home, or similar environment
• Knowledge of food safety standards and hygiene practices
• Ability to plan and prepare balanced nutritious meals
• Strong organisational and time-management skills
• Good communication skills and the ability to work as part of a team
• Enhanced DBS clearance or willingness to undergo checks

This position offers a competitive hourly rate of £15.38, paid inside IR35, and provides an excellent opportunity for candidates seeking temporary work within the public sector. Working in this role provides valuable experience within a dedicated team committed to the wellbeing of children, along with the chance to develop your culinary skills within a supportive environment. If you meet the requirements and are passionate about making a positive impact through your cooking, we encourage you to apply for this rewarding opportunity.

We're looking for a Catering Assistant for a local government client in Reigate, Surrey, to assist in the preparation and serving of food, in accordance with Commercial Services policies and procedures, to defined standards and quality.

Work Context

This role will require the ability to work in a busy catering environment, with a high degree of physical and manual work. The role will require flexibility in work practices to meet business needs. Due to the nature of the role, there may be some exposure to extreme temperatures. The provided uniform must be worn during working hours, and there is always a requirement for a high standard of personal hygiene and appearance. Some level of cash handling may be required, depending upon the site. May be required to work unaccompanied. Within the scope of the role, you will be required to be aware of the reporting process for children, understand protection matters, and be aware of the implications of this within your role. This will include attendance at relevant training sessions and updates, following the direction of the designated safeguarding lead appropriate to the context of your role, cooperating with / supporting other agencies as part of any safeguarding process, and a willingness to travel as determined by the role and the needs of the business.

Knowledge & Experience Requirements

• Previous experience in a catering environment preferred.
• Will be required to work on own initiative, unsupervised or as part of a team.
• Basic numeracy and literacy.
• Ability to understand basic health and safety, hygiene, and other relevant procedures.
• Able to operate basic equipment.
• Good listening skills and enthusiasm to learn.
• Accuracy and ability to follow instructions.
• Able to exchange basic information verbally or in writing.
• May be required to undertake manual handling and physically demanding work.

Qualification – Essential

• GCSE Grade (or equivalent) in English Language and Mathematics.
• Health and Safety Certificate Level 1.
• Level 2 Food Safety Certificate or commitment to achieve within probation period.
• Craft skills NVQ Level 1.
• Full Driving Licence required and Access to a vehicle with appropriate insurance  
• Basic IT skills

Essential Compliance Requirements

• 5 years' reference, including current employment
• Enhanced DBS & Child barred list checks
• Willing to engage in the mandatory pre-screening application process.

Diamond Blaque Group, a leading public-sector provider, is acting as the employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace. 

We're looking for a SEND Travel Broker for a local government client in Enfield, Greater London. To play a key role in coordinating and managing travel arrangements for children and young people with Special Educational Needs and Disabilities. The role ensures that transport solutions are safe, appropriate, and tailored to individual needs, while also supporting families and educational settings in navigating available travel options. Core responsibilities include assessing travel requirements, liaising with transport providers, completing and reviewing risk assessments, resolving issues that arise during travel, and ensuring compliance with statutory duties under SEND transport guidance. The Travel Broker helps maintain a reliable, responsive service that safeguards young people and supports their access to education.

Responsibilities

• To facilitate the setting up of Travel Assistance for children or young people with Special Educational Needs and Disabilities.
• To liaise with internal and external professionals to ensure all parties are kept informed of relevant information.
• Deliver an effective, efficient, and customer-focused service in line with Travel Assistance Policy, Special Educational Needs and Disabilities Code of Practice and its links to related statutory provisions.
• Provide high-quality and comprehensive home visits and carry out administrative customer-focused support to a team or service, in relation to any of the functions undertaken.
• Deliver a flexible, positive and responsive service that meets customer demands, which may include working extended or flexible hours and working off-site.
• To keep up to date with developments and practices in the service. 

Knowledge & Experience Requirements

• Experience of working in a health, educational or social care setting with adults or children with Special Educational Needs and Disabilities and an awareness of and commitment to promoting independence and inclusion.                                                                                               
• Ability to communicate clearly and effectively both orally and in writing, and to use IT.
• Ability to work with customers to ensure their needs are being met.
• Ability to work in partnership with children with SEND, young people with SEND and families, and liaise with other staff agencies to ensure that the needs of customers are met.
• Ability to work using own initiative and as part of a team while managing workload efficiently, prioritising work and adopting a flexible approach to changing and competing demands.
• Knowledge and Understanding of Travel Assistance and the Special Education Needs and Disabilities Code of Practice, and its links to related statutory provisions.
• Experience in conducting home visits.
• Ability to write accurate, detailed assessments and reports promptly.
• Ability to operate Care First & Synergy.
• Ability to work within a multi-disciplinary environment.
• Basic knowledge of relevant legislation, policies and guidance relating to the role, e.g. The Children's Act 2004 and Children and Families Act 2014.
• Knowledge of resources to support the role.

Qualification – Essential

• GCSE Grade (or equivalent) in English Language and Mathematics.
• NVQ Level Social Care qualification or equivalent level of experience
• Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM

Essential Compliance Requirements

• 5 years' reference, including current employment
• Enhanced DBS & barred list check (Child & adult)
• Willing to engage in the mandatory pre-screening application process.

Diamond Blaque Group, a leading public-sector provider, is acting as the employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.

We're looking for a Customer Relationship Officer for a local government client in Camden, London. To provide the first point of contact with customers, offering advice and applying sound judgement to assess their needs across all service areas, resolving queries directly or referring them when a detailed consultation is required. The position is 2 days a week in the office, with the other 3 days spent working from home.

Responsibilities

• Maintain awareness of service changes and developments across all channels
• Adjusting to a changing work environment
• Familiar with at least 2/4 service clusters and the customer access processes and systems they employ.
• Understanding of key aspects of integrated service delivery and links between front-line and professional service areas.
• General Understanding of relevant public service mandates, e.g. customer focus, personalisation, desirability and safeguarding, etc

Knowledge & Experience Requirements

• Has a high level of customer service experience
• Multi-skilled and has excellent knowledge of most services within their core group, e.g. people, place and business.  
• Able to deliver high-quality services across several core service areas.
• Able to work seamlessly across several customer service access channels, telephony, face-to-face, processing, correspondence and web.
• Able to move across services and channels to respond proactively to changes in customer demand
• Able to make high-quality decisions on the frontline to ensure that enquiries are resolved at the first point of contact.
• Able to manage complex cases and case-work with a high skill level
• Able to contribute to service improvements through ideas and participating in projects as required
• Able to provide support to entry-level and other experienced CSOs

Qualification – Essential

• GCSE Grade (or equivalent) in English Language and Mathematics.
• NVQ Level Customer Service qualification or equivalent level of experience
• Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM

Essential Compliance Requirements

• 3 years' reference, including current employment
• Current Standard DBS is required
• Willing to engage in the mandatory pre-screening application process.

Diamond Blaque Group, a leading public-sector provider, is acting as the employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace. 

We're looking for an Unaccompanied Asylum-Seeking Support Worker for a local government client in Maidstone, Kent. To provide direct care to children by engaging them in stimulating and meaningful learning activities. To encourage children to express their wishes and feelings and make their own choices as much as possible. To support children in attending all their appointments and learning English whilst feeling happy and safe. By doing this, the Residential Support Worker helps make sure children are cared for and ready to move to a more permanent home.

Responsibilities

Have responsibility for the day-to-day care of the children living in the home, under the direction of the Children's Home Manager, in line with Directorate Policy and Children's Homes Regulations 2015, including the Quality Standards. Keep up to date with National and Directorate policies and procedures, ensuring robust compliance in accordance with Ofsted regulations.

Knowledge & Experience Requirements

• Working within a children's residential care setting.
• Substantial and diverse experience of working with children and families.
• Working with Ofsted regulations to implement children's service provision.
• Effective communication skills, including verbal and written, using a variety of tools with children and professionals. 
• Ability to prioritise and to work effectively on own initiative as well as within a team. 
• Computer literate – able to use basic IT programs, including Microsoft Outlook and Microsoft Word.
• Ability to work on own initiative, as part of a team and able to ask for support and guidance at appropriate times. 
• Willingness to attend and contribute to training opportunities, supervision and team meetings to continuously improve practice. 
• Ability to drive a company vehicle to meet the requirements of the service. 
• Commitment to equality and the promotion of diversity in all aspects of work.
• Knowledge of child development. 
• Broad knowledge of processes, systems, law and regulation that impact children in the care of the local authority. 
• Knowledge of issues that impact children, including CSE, gangs and the Prevent agenda. 
• Awareness of GDPR and confidentiality issues. 

Qualification – Essential

• GCSE Grade (or equivalent) in English Language and Mathematics.
• NVQ Level 3 Caring for Children and Young People.
• Evidence of relevant professional development.
• Valid UK Driving Licence. 
• Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM

Essential Compliance Requirements

• 5 years' reference, including current employment
• Enhanced DBS & barred list check (Child & adult)
• Willing to engage in the mandatory pre-screening application process.

Diamond Blaque Group, a leading public-sector provider, is acting as the employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace. 

We're looking for a Practice Manager - Children's Services for a local government client in Luton, Bedfordshire. To provide effective management of the day-to-day operations and service delivery of the Youth Partnership Service, to achieve the best outcomes for children, young people, families and victims and protect the public from serious harm. Offer supervision and support to staff based within the Service and ensure the work of the Service is carried out in accordance with legal requirements, local policies, national standards and best professional practice.

Responsibilities

Provide caseload management and individual practice support to staff across the service, in line with professional standards, to ensure effective oversight of high-risk cases regarding risk of serious harm and vulnerability. Make effective decisions and recommendations, taking personal responsibility for them. Ensure that staff input and update electronic client records appropriately and promptly, in line with Practice Standards.

Knowledge & Experience Requirements

• In-depth experience in a setting related to working with young people in the statutory arena, including experience overseeing operational performance.
• Substantial experience of complex decision-making within the children/youth services arena, with the ability to analyse information, conclude and make judgments based on outcomes and risk.
• Knowledge of Community Safety priorities.
• Proven problem-solving skills – the ability to identify causes, make objective and informed judgements that demonstrate emotional resilience and balance.
• Proven ability to work effectively to ensure delivery of a multi-agency team or teams within a children's
• social care service to deliver outcomes for children and young people.
• Demonstrable ability of partnership working, including government, statutory, voluntary and community organisations.
• Ability to appraise and motivate staff in a way that ensures compliance with policies but also enables individuals to
• develop. Including the effective use of performance management in enabling staff development and ensuring service delivery is achieved.
• High level of communication skills in the English language, both verbal and written.
• Able to represent the Service with a wide variety of individuals and professionals in different settings to develop partnerships, persuade and gain commitment from them.
• Ability to implement anti-discriminatory practices and styles in all areas of work.
• Ability to demonstrate awareness and Understanding of equal opportunities
• Knowledge and Understanding of the full range of activities delivered by the Authority and partners in relation to children, young people and families.
• Experience in managing or supporting others and ensuring compliance with policy and procedures.
• Experience of working under pressure and making robust, evidence-informed decisions.
• Evidence of having delivered improved outcomes and impact for children and young people.
• Some experience in managing and controlling delegated budgets.

Qualification – Essential

• GCSE Grade (or equivalent) in English Language and Mathematics.
• Degree in Social Work or equivalent with significant post-qualification front-door services experience, plus evidence of CPD and Social Work England registration
• Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM

Essential Compliance Requirements

• 5 years' reference, including current employment
• Enhanced DBS & barred list check (Child & adult)
• Willing to engage in the mandatory pre-screening application process.

Diamond Blaque Group, a leading public-sector provider, is acting as the employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace. 

We're looking for an Assistant Network Coordinator for a local government client in Leatherhead, Surrey. To assist in the assessment of incoming Streetworks permit applications, review the potential impact and coordinate the works, to minimise disruption and reduce congestion on the public highway in accordance with the legislative requirements of the New Roads and Street Works Act 1991 (NRSWA), as amended by the Traffic Management Act 2004 (TMA), in association with the requirements of the South East Permit Scheme.

Responsibilities

Required to assist in the assessment of incoming street works permit applications, supporting prompt and effective coordination of activities across the road network, to policies and National Streetworks Legislation and Guidance documents, advising on appropriate traffic management requirements for worksites, considering the need for operative and public safety, and maintaining the expeditious movement of traffic.

Knowledge & Experience Requirements

• Knowledge of relevant technical area, including, where appropriate, relevant practical skills.
• For some roles, a relevant degree may be required.
• Good IT skills, including MS Office and database management systems.
• Good written and oral communication skills with the ability to build sound relationships with customers and explain technical issues to non-technical people.
• Ability to prepare and present reports in a logical and digestible format.
• High-level administrative, analytical and organisational skills.
• Able to prioritise and plan own workload in the context of conflicting priorities and work on own initiative.
• A methodical approach to information gathering, recording and reporting.
• Typically, previous work experience in a relevant environment.
• Some experience of operational and administrative NRSWA & TMA activities, including specialised computer systems.
• Technical knowledge of NRSWA and TMA, and the application of the legislation in coordinating and ensuring compliance with work on the highway, including an awareness of the principles of a Permit scheme.
• Able, on occasion, to attend meetings on site and at other stakeholders' offices.
• Knowledge and practice of current site safety procedures and guidance, as well as temporary traffic management, is desirable.

Qualification – Essential

• GCSE Grade (or equivalent) in English Language and Mathematics.
• Educated to A level, HNC or equivalent, or able to evidence ability at an equivalent level, or relevant vocational qualification (level 3/4 QCF).
• New Roads and Street Works Act (NRSWA) Supervisor accreditation is desirable.
• A full, valid driving licence
• Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM

Essential Compliance Requirements

• 3 years' reference, including current employment
• A full, valid driving licence
• Willing to engage in the mandatory pre-screening application process.

Diamond Blaque Group, a leading public-sector provider, is acting as the employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.  

We're looking for a Front Door Service Manager - Children's Services for a local government client in Plymouth, Devon. To lead and develop the Front Door service during a period of transformation, ensuring timely, high-quality responses to contacts, referrals, and safeguarding concerns so children receive the right help at the right time. You will drive improvements in practice standards, decision-making, and risk management, including Section 17 and Section 47 interventions, in line with the Children Act 1989, Children Act 2004, and Working Together to Safeguard Children. Three days each week are required.

Responsibilities

The role will focus on strengthening a consistent, child-centred practice model, supporting and developing staff capability, and embedding a culture of reflective supervision and continuous improvement. You will lead a multi-agency team within a MASH environment, build strong partnerships across health, police, and education, and ensure performance meets statutory timescales. Candidates will be qualified social workers registered with Social Work England, with strong leadership and resilience, and a proven track record of driving service improvement in safeguarding and front-door services.

Knowledge & Experience Requirements

• Must have substantial experience in this field.
• Proven experience in managing staff and budgets
• Substantial experience of working with children in Care and Care Leavers within the statutory, independent or third sector.
• In-depth knowledge in associated areas of management, e.g. adult services, mental health, disability, performance and financial management.
• Knowledge of legislation and statutory guidance relevant to working in children's services
• Knowledge of key childcare and child protection research and assessment frameworks
• Knowledge of vision and priorities, and how it contributes to their achievement
• In-depth knowledge of legislation relating to Data Protection and Freedom of Information

Qualification – Essential

• GCSE Grade (or equivalent) in English Language and Mathematics.
• Degree in Social Work or equivalent with significant post-qualification front-door services experience, plus evidence of CPD and Social Work England registration
• Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM

Essential Compliance Requirements

• 5 years' reference, including current employment
• Enhanced DBS & barred list check (Child & adult)
• Willing to engage in the mandatory pre-screening application process.

Diamond Blaque Group, a leading public-sector provider, is acting as the employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace. 

We're looking for a Mobile Responder - Adult Services for a local government client in Cardiff, South Glamorgan. To receive and respond to issues reported to the contact centre, including emergency and priority calls from vulnerable and elderly customers. Working hours: 24 hr service; 8 hr shifts; must be prepared to work shifts.

Responsibilities

The Mobile Responder is responsible for attending to residents' properties when they require assistance. The duties include lifting residents who have fallen, administering first aid, as required, and escalating to the ambulance service. To work with colleagues within the Contact Centre and other service areas to ensure the highest levels of call resolution and customer satisfaction. To provide any practical help, care or support that is required and inform the Control Centre of the circumstances and their own actions. To deal with sensitive and emergency situations effectively and efficiently, liaising with other customers, next of kin, care agencies, and emergency services. To maintain clear, accurate and concise records of any visits to customers in the event of an alarm call or a routine visit.

Knowledge & Experience Requirements

• Demonstrates the ability to work under pressure with confidence and initiative, always committed to the provision of a quality service for customers.
• Experience in delivering customer-focused information.
• Demonstrates the ability to communicate well in a manner appropriate to individual needs, by phone, in person and in writing.
• The ability to speak other languages, in particular Welsh and Community Languages, would be an advantage.
• Proficient in the use of technology, being comfortable in the use of I.T systems, programmes, and apps.
• Demonstrates the ability to work as part of a team, showing a willingness to assist others and a commitment to meeting the objectives of the team.
• Show a personal commitment to the work of the service, taking ownership of tasks and seeking to meet set deadlines and targets.
• Demonstrates a positive attitude to new challenges and a willingness to adapt quickly to change.
• A caring attitude with a clear desire to achieve the best possible result for the customer
• The ability to work unsocial hours, including evenings, weekends and bank holidays.
• The ability to work overtime when service provision is available.

Qualification – Essential

• Educated to GCSE standard or equivalent, five GSCE’s grade C and above. Two of these GCSEs must include Mathematics and English.
• Advanced Microsoft Office, Word, Excel, PowerPoint, Outlook, and social media.

Essential Compliance Requirements

• 3 Years of References
• Enhanced Adults DBS
• Willing to engage in the mandatory pre-screening application process.

Diamond Blaque Group, a leading public-sector provider, is acting as the employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace

Our local government clients in Camden, London, are seeking 8 Multi-skilled Tradespersons - Carpentry Bias - to carry out building repairs, maintenance, and renewals, including emergency and other routine reactive repairs across numerous sites daily. Multi-Trade Operative ideally Carpentry - Plumbing - Painting & Decorating to public service standard:

Responsibilities

To carry out works to a consistently high standard of quality and customer satisfaction and complete works' Right First Time'. Work hours will be 8.00 am to 4.00 pm (Monday – Friday), and 8.00 to 1.00 pm (Saturday) as directed by management. The post-holder must work flexibly to support service delivery between these hours, including changes to working times/patterns to deliver an effective service.

Qualifications – Essential

• GCSE Grade (or equivalent) in English Language and Mathematics.
• City and Guild Carpentry NVQ 3 or equivalent, Multi-skilled NVQ 3.
• Good level of literacy and numeracy
• Health & Safety training relevant to the role.
• Need to have own tools
• Must hold a Driving Licence
• Intermediate Microsoft Office, Word, Excel, Outlook, Social Media and CRM.

Criteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate: Strong literacy and numeracy skills, proven experience in building and trades repairs, ability to handle all aspects of carpentry repairs and renewals, diagnose faults, and deliver repairs 'Right First Time'. Experience with fire safety upgrades and the ability to work independently are also essential.

• Demonstrable experience of working in the building and trades industry, carrying out repairs and maintenance
• Able to demonstrate all aspects of carpentry repairs, maintenance, renewals and replacements, ranging from routine reactive repairs to major renewals and refurbishment work.   
• Able to diagnose the causes of building faults and defects, and the most appropriate solution to be applied.
• Able to take account of the need to reduce repeated faults and visits, and ensure the most cost-effective solution is used under the circumstances.
• Able to complete all repairs "Right First Time and to a high standard of quality and craftsmanship.
• Must be able to work independently and unsupervised, demonstrating trust in your skills and judgment to deliver quality work.
• Demonstrable experience in customer service matters while working with customers in the community.
• Ability to formulate practical solutions to problems, given the constraints of the situation.
• Must be able to work at heights.
• Able to always ensure safe working methods and full compliance with health & safety regulations, showing your commitment to a safe working environment.
• Willing to update knowledge and Understanding of current standards, principles and best practices appropriate to your specialist trade.
• Able to complete all documentation required for the proper running and administration of the service, including daily work records, timesheets, material schedules, requisitions and the like
• Hours of work will be between the core hours of 8.00 am and 6.00 pm (Monday – Friday) and 8.00 am and 1.00 pm (Saturday) as directed by management

Compliance Requirements

• 3 Years References
• DBS & barred list check
• Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process.

Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace. 

We're looking for an Operational Resource Planner for a local government client in Nottinghamshire. To support the delivery of a comprehensive and efficient repair service. In this fast-paced role, you'll coordinate and schedule daily workloads for trades colleagues and contractors, ensuring appointments are managed effectively and key performance indicators are met. You'll play a vital part in maximising resources, maintaining accurate systems, resolving scheduling issues and delivering excellent customer service to tenants and stakeholders. If you thrive under pressure, enjoy problem-solving and have a keen eye for detail, we'd love to hear from you.

Responsibilities

To be responsible for overseeing and scheduling the workload of trades colleagues and/or contractors by allocating and organising work through the relevant processes to maximise efficiency of resources to meet defined key performance indicators.

Knowledge & Experience Requirements

• Proven experience coordinating and managing appointments/diaries for large teams in a fast-paced, pressurised environment.
• Administration experience, including maintaining accurate records.
• Experience working with computerised and manual office systems.
• Experience communicating directly with members of the public.
• Experience working to tight deadlines and performance targets.
• Strong numeracy and literacy skills (verbal and written).
• Ability to work on your own initiative and as part of a team.
• Excellent interpersonal and communication skills (face-to-face, telephone, email, meetings).
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Ability to use IT systems to input, manage and analyse data.
• High levels of professionalism, integrity and commitment to equality and diversity.
• Understanding of service delivery within a multicultural community.
• Awareness of housing or repair services.
• Experience working in an environment focused on value for money.
• Advanced organisational and prioritisation skills across manual and electronic diary systems.
• Typical working hours for this role are 8 am-4 pm, Monday-Friday, with occasional late shifts from 9.30 am-5.30 pm. - Applicants must be available to do these hours.

Qualification – Essential

• GCSES or equivalent to include Maths and English
• NVQ Level 2 in Business Administration, Customer Service, ICT or relevant equivalent experience
• Advanced Microsoft Office, Word, Excel, PowerPoint, Outlook, and social media.

Essential Compliance Requirements

• 3 Years of References
• Enhanced Adults DBS
• Willing to engage in the mandatory pre-screening application process.

Diamond Blaque Group, a leading public-sector provider, is acting as the employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace. 

We are seeking a Social Worker (Family Help) for a local government client in Luton, Bedfordshire. To join the multi-disciplinary Family Help team that will consist of social workers, family help practitioners, psychologists, police community support officers, attendance support officers, speech and language therapists, DWP work coaches, CAMHS workers, and adult mental health nurses, health visitors, attendance support officers, youth workers, early years workers, prevent workers, DA workers, housing officers, and other voluntary sector partners with responsibility for early help and child in need functions.—hybrid community-based, office and home.

**Responsibilities**

You will: Assess the needs of children and families, analysing information to support the development of care plans. To work closely with children, young people and their families, other staff within the service and partner agencies to provide support and protection for children and young people in need and at risk. Assessing their needs to plan and implement suitable multi-agency interventions and service provisions, including completing assessments, statutory visits and parenting assessments.

**Knowledge & Experience Requirements**

• Substantial post-qualifying experience in social work, working with children and families in difficulties.
• Able to make professional judgements in a multi-disciplinary setting, assessing the needs of children and families.
• Able to work with vulnerable and challenging cases, where there may be issues of risk, with minimum supervision.
• Able to communicate effectively and appropriately (orally and in writing) and work with service users, which will include children and with a wide range of other professionals.
• Able to maintain high-quality records, write clear, concise reports and correspondence dealing with complex issues.
• Able to work with the Local Authority's recording system for case recording.
• Able to work as part of a team, using own initiative and sharing expertise.
• Able to work to strict deadlines and targets which may have conflicting timescales.
• Able to influence service delivery by identifying gaps in service, including negotiating resource demands.
• Use evidence-based practice to inform decision-making about care plans.
• Able to lead/participate and chair multi-disciplinary meetings.
• Able to undertake statutory duties under the Children Act 1989.
• Ability to manage crisis intervention and adhere to health and safety policies.  
• In-depth knowledge of legislation and statutory responsibilities relating to Children and Family Services, including appropriate Quality standards.
• Knowledge and Understanding of child development, issues of family dynamics, and current issues in society.
• Demonstrable Understanding of service eligibility criteria concerning need and of risk of significant harm.
• Able to visit children and families in their own homes (regularly) throughout the borough.
• Able to work outside normal core office hours (occasionally).

Qualification – Essential

• Social Work qualification (must have completed within the last two years).
• Registered with Social Work England.
• Advanced user –Microsoft Office, Word, Excel, PowerPoint, Outlook, social media.

Essential Compliance Requirements

• 3 Years of References
• Enhanced Adults DBS
• Willing to engage in the mandatory pre-screening application process.

Diamond Blaque Group, a leading public-sector provider, is acting as the employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace. 

We are recruiting a Delivery Maintenance Driver for a local government client in Enfield, London, to deliver and fit specialist community equipment and minor adaptations to residents' homes, and, where appropriate, demonstrate proper use, ensuring the equipment is adjusted to the user's needs. Carry out warehouse and stock management duties as directed, including equipment recycling:

Responsibility

A Healthcare Equipment Delivery and Maintenance Driver in ICES service are responsible for delivering, installing, maintaining, and collecting community health and social care equipment for residents across the borough. The role ensures equipment is safe, clean, and fit for purpose; supports hospital discharge and independent living; responds to urgent requests; and provides a reliable, customer-focused service to vulnerable residents and frontline professionals.

Qualification – Essential

• GCSES or equivalent to include Maths and English
• A full UK Driving Licence and Social Care delivery experience.
• Solid user –Microsoft Office, Word, Excel, PowerPoint, Outlook, social media.

Qualifications, Knowledge & Experience Requirements - Criteria to be Tested at Shortlisting.

• Immediate availability is a must for this role, emphasising the urgency and importance of the position.
• A full UK Driving Licence is a non-negotiable requirement for this role, underlining its importance.
• Previous experience in a customer-focused organisation, providing excellent customer care, driving/delivering, and collecting equipment, is highly valued for this role.
• Experience in driving 3.5T vans, together with the ability to maintain accurate electronic records.
• It is essential to have a proven ability to prepare and monitor deliveries and collections, stock orders, recycle, and use hand-held electronic systems.
• Experience in attending independent living and residential care environments.
• Must be flexible and willing to work out of hours when required.
• Experience in driving and delivery, including loading/unloading, route planning and completion of paperwork in an area of high demand
• Solid Understanding of store and stock management processes.
• Must be reliable and have an excellent timekeeping record – 0800 – 1600- which is essential.
• Must be physically fit to be able to lift and load deliveries.
• Safety boots are an essential requirement.

Essential Compliance Requirements

• Three Years of References
• Enhanced DBS – Essential
• A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process.
• Willing to engage in the mandatory pre-screening application process.

Diamond Blaque Group, a leading public-sector provider, is acting as the employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.