Description
Our Lincolnshire local government clients seek a Customer Service Advisor, Care & Wellbeing. In this crucial and sensitive role within Children's Services, you'll be the first point of contact for anyone who calls Customer Services to report concerns about a child. This will include taking calls from members of the public and professionals such as Police Officers, Nurses and School Teachers. You'll need your clear, concise, and cool-headed communication style to provide information. If you enjoy working in a fast-paced environment, with plenty of variety and the chance to learn new things, then this is the role for you! This will be an office-based role.
Responsibilities
It will be your responsibility to gather as much information and detail from the caller as possible, using your professional curiosity to fact-find information and, more importantly, not to take anything at face value. This will all be captured by you, written up against a framework onto our system and then passed over to Children's Social Care.
Qualifications – Essential
- GCSE Grade (or equivalent) in English Language and Mathematics.
- NVQ Level 2 in Customer Service or equivalent experience
- Advanced – Microsoft Office (Word, Excel, Outlook), social media and CRM.
Successful candidates will demonstrate a passion for delivering excellent customer service, strong communication skills, and the ability to handle sensitive information with discretion.
- Excellent IT skills, including proficiency with Microsoft Office and Windows, are also essential.
- Ability to use a range of software packages to an advanced level
- Relevant local authority knowledge and experience (desirable)
- Strong communication skills.
- Strong interpersonal skills.
- Ability to handle sensitive information with discretion.
- Ability to multitask whilst remaining calm and professional in a pressurised, fast-paced customer service environment.
- Commitment to the principles of equality and diversity.
- Experience in dealing with demanding customers.
- Friendliness, helpfulness and positive attitude.
- Proactive approach to continuous personal development.
- Understanding of the Equality Act legislation (desirable)
- Knowledge of GDPR principles (desirable)
- Hours for this role will be between 08:00 and 18:00, Monday to Friday
Compliance Requirements
- 3 Years References
- Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process.
Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.