Job Description
We're looking for an Operational Resource Planner for a local government client in Nottinghamshire. To support the delivery of a comprehensive and efficient repair service. In this fast-paced role, you'll coordinate and schedule daily workloads for trades colleagues and contractors, ensuring appointments are managed effectively and key performance indicators are met. You'll play a vital part in maximising resources, maintaining accurate systems, resolving scheduling issues and delivering excellent customer service to tenants and stakeholders. If you thrive under pressure, enjoy problem-solving and have a keen eye for detail, we'd love to hear from you.
Responsibilities
To be responsible for overseeing and scheduling the workload of trades colleagues and/or contractors by allocating and organising work through the relevant processes to maximise efficiency of resources to meet defined key performance indicators.
Knowledge & Experience Requirements
- Proven experience coordinating and managing appointments/diaries for large teams in a fast-paced, pressurised environment.
- Administration experience, including maintaining accurate records.
- Experience working with computerised and manual office systems.
- Experience communicating directly with members of the public.
- Experience working to tight deadlines and performance targets.
- Strong numeracy and literacy skills (verbal and written).
- Ability to work on your own initiative and as part of a team.
- Excellent interpersonal and communication skills (face-to-face, telephone, email, meetings).
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Ability to use IT systems to input, manage and analyse data.
- High levels of professionalism, integrity and commitment to equality and diversity.
- Understanding of service delivery within a multicultural community.
- Awareness of housing or repair services.
- Experience working in an environment focused on value for money.
- Advanced organisational and prioritisation skills across manual and electronic diary systems.
- Typical working hours for this role are 8 am-4 pm, Monday-Friday, with occasional late shifts from 9.30 am-5.30 pm. - Applicants must be available to do these hours.
Qualification – Essential
- GCSES or equivalent to include Maths and English
- NVQ Level 2 in Business Administration, Customer Service, ICT or relevant equivalent experience
- Advanced Microsoft Office, Word, Excel, PowerPoint, Outlook, and social media.
Essential Compliance Requirements
Diamond Blaque Group, a leading public-sector provider, is acting as the employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.